It was initially reported that during patient use, customer observed that the metal cable near the top of the autopulse platform where the strap attaches was broken.Customer also reported that the allen screws on the back of the platform where the lifeband attaches became loose.The reported issues did not effect patient care.No adverse patient sequelae was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During review of the platform's archive data, it was observed that user advisory (ua) 2 (compression tracking error) and ua 17 (max motor on time exceeded during active operation) messages occurred on the reported event date of (b)(6) 2015.Although the customer did not report this, a user advisory message is considered a reportable malfunction.
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The autopulse platform in complaint was returned to zoll on 03/02/2015 for investigation.Investigation results as follows: visual inspection was performed and found that the top cover and bottom enclosure were damaged, thus confirming the initial reported complaint.From the condition of the platform, the damages appear to have been due to wear and tear.The platform ran with a test manikin and no issues were observed.The platform performed as intended during functional testing.Unrelated to the initial reported complaint, multiple user advisory (ua) 2 (compression tracking error) and ua 17 (max motor on time exceeded during active operation) codes were observed on the reported event date.The ua 2 codes likely occurred as a result of patient misalignment on the platform while compressions were being performed.A definitive cause for the ua 17 codes could not be determined.However, it should be noted that there were no mechanical issues found during inspection of the platform, which may have caused or contributed to the ua 17 codes.Based on the investigation, the part(s) identified for replacement were the top cover and the bottom enclosure.In summary, the initial reported complaint was confirmed during visual inspection and attributed to wear and tear.Following service, including replacement of the top cover and bottom enclosure, the device passed all testing criteria.
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