A letter was received from a patient self tester who stated that she had been using the inratio test and observing discrepant results for four months in 2014.No actual results were provided.Customer stated "because of the readings, i was adjusting my blood thinner medication at home.I suffered severe dizziness, heart palpitations, anxiety, stress, burning sensations in my neck, face and ears, chronic stomach issues and was also very unbalanced in walking.I assumed it was due to my blood not being on scale and my medications needing to be adjusted.This lasted for approximately 4 months prior to my contacting my physician.I went into his office twice during this time and had my blood checked there and it was always off from the home monitor.I had increased and decreased and occasionally skipped taking my blood thinners for 4 months.All the while getting billed and paying for supplies that were giving me false readings and could have cost me more severe medical issues or even death.I have an extensive medical background.I have had pulmonary embolisms in both of my lungs, a brain tumor, excessive bleeding, gall bladder removed, high blood pressure, thyroid disease, to name some.".
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No strip lot number or inratio monitor serial number was provided by the customer, therefore, further investigation cannot be performed and root cause cannot be determined.Based on the information provided, there is no evidence of product deficiency.No corrective action is required at this time.
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