Investigation results for the returned platform as follows: visual inspection was performed and the reported issues of the head restraint wires being damaged and the lcd being loose were both confirmed.In addition, it was observed that the power button and battery lock pin were damaged.From the condition of the platform, the damages appear to have been caused by normal wear and tear.Functional testing was completed and the platform performed as intended with no user advisories, system errors or warnings exhibited.The reported user advisory (ua) 12 (lifeband not present) could not be duplicated during functional testing.During device inspection, there were no anomalies or mechanical issues that could have caused or contributed to the reported ua 12 code.A review of the platform's archive data was performed and found no user advisories, system errors or warnings on the reported event date of (b)(6) 2015.However, multiple ua 12 codes were seen on (b)(6) 2015 and (b)(6) 2015.As no mechanical issues were identified with the platform that may have led to the ua 12 codes, the most probable cause has been determined to be that the lifeband clip was not detected in the platform's spool shaft due to improper or incomplete installation of the lifeband.Based on the investigation, the parts identified for replacement were the top cover (including head restraint wires), the power button and the battery lock pin.The loose lcd was re-adjusted to its intended position.In summary, the reported complaint of the platform displaying a ua 12 code was confirmed during platform archive review and attributed to improper or incomplete installation of the lifeband.Visual inspection was performed and the reported issues of the head restraint wires being damaged and lcd being loose were both confirmed and attributed to normal wear and tear.Following service, including replacement of the damaged parts and re-adjustment of the lcd, the device passed all testing criteria.
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