(b)(4).A review of complaint history, device history record, and instructions for use was conducted during the investigation.According to info provided, this device will not be returned for evaluation.No images were provided, and no info about the device or the implantation location was provided except for the duration of implantation.Per the complaint, the device was implanted for 4 years.However, the lot number provided in the complaint file was manufactured in 11/2014, which conflicts with the customer report.No manufacturing nonconformities were associated with the provided lot number.There is no evidence to suggest the product was not manufactured to specification.Because no info was provided about the location of the device's implantation, no images were provided, and the device itself was not returned, a full complaint investigation could not be performed.As such, the root cause of the complaint could not be determined with the info provided.
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