Catalog Number 03.501.080 |
Device Problem
Mechanical Jam (2983)
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Patient Problem
No Patient Involvement (2645)
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Event Type
malfunction
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Event Description
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Device report from synthes (b)(4) reported an event in (b)(6) as follows: it was reported that the application instrument trigger jams.When releasing the trigger the actuator feels something like a punch/ hit because of the jamming.The reported issue was detected before surgery.No patient was involved and the failure was detected before surgery.A substitute instrument was used for the surgery.This report is 1 of 1 for (b)(4).
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Manufacturer Narrative
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Device was used for treatment, not diagnosis.Device is an instrument and is not implanted/explanted.The subject device was received.The investigation could not be completed, and no conclusion could be drawn, as product is entering the complaint system.A review of the device history records has been requested.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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Additional narrative: device history records was conducted.The report indicates that the: manufacturing location: (b)(4), manufacturing date: 13.Jan.2014, no ncrs were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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The original date of awareness was inadvertently missing from the initial medwatch.April 7, 2015 has been populated in this field.Device used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Manufacturer Narrative
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A product evaluation was performed, after the instrument was lubricated as per the manufacturer¿s instructions, the function of the instrument was fully restored and three implants could be tensioned and cut as per the design intent.A result of any design related deficiency the present article was analyzed for conformance to print specifications as well as the device history record was researched; no abnormal findings were identified.Manufacturing and inspection records indicated no problems with the lot in question.Based on these findings we conclude that the cause of failure is not due to any manufacturing non-conformances.The complained instrument has been forwarded to the product development site and we are now in the receipt of the investigation results; in this non-manufacturing complaint investigation it was found that the trigger of the instrument, as per the complaint description, did not always function freely.However, after the instrument was lubricated as per the manufacturer¿s instructions, the function of the instrument was fully restored and three implants could be tensioned and cut as per the design intent.The cause of the functional issue is related to the not preformed lubrication of the device by the user.No design related issues could be identified by product development.As no product fault could be detected, no further action is required.Dhr review no findings, chu evaluation, and visual check no findings; the trigger did not always function freely.After lubricate the instrument/trigger is fully functionally, pd evaluation, no findings.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Search Alerts/Recalls
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