A replacement power supply was sent to the customer.The customer reported a breach in the transformer housing.She did not report of any fire, spark or injury.The product was received and evaluated by qe on 05/16/2015.This issue with the damaged transformer housing for the pump in style device was addressed in investigation (b)(4).The investigation found that the transformers are being damaged during shipment from the mfr to medela.This damage is causing the plastic housing to fail prematurely when subjected to normal use and foreseeable misuse.The packaging used by the mfr to ship the transformers to medela is not robust enough to handle all of the potential shipping, handling and abuse conditions that could arise from logistics of the consolidation process.As a result of the investigation, the shipping and consolidation process has been modified to reduce the handling and potential for double stacking of the skids.The shipping packaging strength has also been increased to further protect the transformers during shipping.Complaints against the product are currently being monitored for effectiveness of the above mentioned corrective action.
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