Integra has completed their internal investigation on june 19, 2015.Results: device history record reviewed for (b)(4) manufactured 12/15/2003 showed no abnormalities relate to reported incident found.This device passed all required inspection points with no associated mrr's, variances or rework.This device was last serviced on 03/31/2015.A two year look-back for this reported failure for this product id shows that 4 complaints were received including this case.No new design or manufacturing trends have been identified.Conclusion: in summary, the end users reason for return could not be verified as the device in question passed all functional test requirements.An inservice is being recommended with focus to the proper method of reprocessing as it was discovered that bearings on the returned device were oil depleted.
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