The autopulse platform (s/n (b)(4)) was returned to the manufacturer for evaluation.Visual inspection was performed which found that the on/off switch was not in the proper location.Thus confirming the customer's reported complaint.The load plate cover and multiple screw posts at the front enclosure and channel roller assembly were also observed to be damaged.The battery locking pin was bent and the front enclosure was cracked.The platform underwent initial functional testing and no faults or errors were exhibited.A review of the platform's archive was performed which found that no anomalies or errors occurred on the reported event date of (b)(6) 2015.Based on the investigation, the parts identified for replacement were the pla bracket-power button, top cover, load plate cover, battery lock pin and front enclosure.The platform underwent and passed all final functional testing.In summary the customer's reported complaint was confirmed through visual inspection of the platform.The root cause of the damage was determined to be normal wear and tear, as the pla bracket has never been replaced.After servicing, the platform passed all final testing criteria.
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