The complaint was received and forwarded on to the manufacturing facility for investigation.Although catalog number 11445-020 was given, a lot number was not provided; therefore, a complete review of the applicable device history record could not be conducted.Since no sample has been provided, we cannot confirm if there was a failure of the thermal packs seal.Without information as to the lot number or a sample being provided, a more detailed investigation cannot be completed.However, the plant's quality system mandates suitable in-process controls to measure seal integrity of representative samples.Samples are pulled from production and tested at predetermined locations to best gauge the seal integrity.All lots released by the quality unit meet the predetermined criteria.If the actual sample is received, the investigation will be re-opened and a follow report will be filed.
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