Pentax medical received a report from a territory manager on (b)(6) 2015 stating "during procedure, when trying to grab a biopsy in the patient, the handle snapped from the biopsy forceps.Another biopsy forceps was used to complete the biopsy".This event occurred with 2 separate biopsy forceps.The second event is captured under report # 2518897-2015-00008.Good faith effort attempts were made to the territory manager on (b)(4) 2015.The territory manager indicated the product is available for return, and also stated video gastroscope model eg-2990k was being used at the time the event occurred.A third good faith effort attempt regarding product return was sent to the territory manager on (b)(4) 2015.The product is currently pending return to pentax medical for evaluation.A corrective action request will also be submitted to the manufacturer to investigate the product malfunction.
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