The reported complaint was confirmed.During the laboratory evaluation, the product surveillance technician (pst) was able to duplicate the complaint.There was no signs of damage observed during visual inspection.When the pst connected the capiox drive motor to lab-use only (luo) control module, system-1 power supply and 36 inches capiox water loop and increased speed on pump module to maximum; he observed a "pump jam" error message at approximately 2660 revolutions per minute (rpm).The pst connected oscilloscope to pin 1 (p1) of pump pod, restarted pump and adjusted speed to 2650 rpm.The current drawn was 6.08 amps.Current above 6.5 amps causes a motor over-current event.But, the capiox motor was failing before it draws the 6.5 amps threshold.The pst disconnected capiox water loop from drive motor, started pump and increased speed on pump module to maximum and observed drive motor to reach 3000 rpm with no "pump jam" message.When the capiox water loop was shortened to 24 inches, drive motor stopped and display "stop: pump jam" message on pump module when the pump reaches approximately 2640 rpm.The pump speed was adjusted to 2630 rpms, the current drawn was 6.07 amps.When the capiox water loop was lengthened to 60 inches, the drive motor was observed to run at 2960 rpm with no pump jam message and the current drawn was 5.65 amps.When luo motor was tested with 36 inch capiox water loop, the drive motor was observed to run at maximum speed of 2700 rpm with no pump jam message and the current drawn was 4.7 amps.The luo motor was observed to run at maximum speed with no pump jam error message when 25 and 12 inches long tubing were attached.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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