Upon learning of the incident, an ez way representative met with the patient and her family and photographed the light stand.Upon examination, it was found that the folding actuator had not been properly slid into the actuator positioning guide by the end user prior to usage as instructed in the operating manual and as stated on the label directly above the positioning guide.Upon usage, the force of the motor in the incorrect position placed extensive pressure on the actuator, causing it to break.A replacement unit was provided to the patient and the damaged unit was picked up by ez way.
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