A steris service technician arrived onsite and was not permitted by the user facility to inspect the surgical table subject of the reported event.A review of service records indicates the reported event is the only service call to steris.The table was installed in 2014.Following the reported event the steris account manager observed how hospital personnel assembled/secured the traction boots.During his observation, hospital personnel were not assembling/securing the traction boots properly.No malfunction of the traction boots was observed.The instructions for use (traction boot assembly) states: "warning-personal injury and/or equipment damage hazard: read and understand all instructions presented in this document before using the traction boot assembly.Follow each step in the order presented in these instructions.If you need technical assistance or additional instructions, call steris." the steris account manager offered in-service training on the proper use and operation of the traction boot however, the user facility declined.The surgical table is not under steris warranty or service contract and is serviced and maintained by the user facility.
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