It was reported that while sitting on the rollator, the end user was being pushed across a street and up a metal ramp.The rollator collapsed and the end user fell, hitting her head on the ramp.She sustained right rib fractures, a right occipital skull fracture and a head laceration that was repaired with minor suturing.She was admitted into the hospital, the device is not intended to be used as a transport device while someone is sitting on it.The reporter, who is the end user's son, confirmed that he did receive a manual with the rollator.In the manual it states "do not attempt to move the rollator while you or anyone is sitting on the seat." a sample has not been received for evaluation and no photos were sent.The overall care and condition of the rollator is not known.We have no information to indicate a manufacturing defect caused or contributed to the incident.A root cause has not been determined.Based on the information provided, we cannot rule out user error.
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