This report is being amended to reflect changes.Visual inspection of the returned device confirmed that the external protective carton was damaged.The device was returned unused.The shrink wrap was missing.Both corners of the package exhibit damage consistent with transit damage.The external sterilized cavity seal was intact with stress marks near the flange.The internal cavity tyvek seal was intact; however, the internal sterile cavity itself was compromised with fracture at a point of contact with the stem.Plastic debris and black residue was observed on the plastic bag which houses the stem inside the packaging configuration, and at the point where the taper penetrated the sterile cavity.This device is used for treatment.This device has been in distribution for approximately 8 years and 11 months.The amount of distribution during this timeframe is unknown.Review of the complaint history for the lot code associated with the returned device indicated no prior complaints for this lot.A previous investigation for a similar issue of black residue resulted in a new packaging configuration.This new configuration has been tested to show that it maintains package integrity following environmental and distribution conditioning.This is currently being implemented, and this product will be included in that change.Based on the information provided a probable cause for the package damage is excessive shipping and handling, beyond normal anticipated distribution.
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