Catalog Number 2414 |
Device Problem
Kinked (1339)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 06/12/2015 |
Event Type
malfunction
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Event Description
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The customer alleges that the tube is crimping/kinking at the column.No patient harm reported.
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Manufacturer Narrative
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(b)(4).A visual, functional and dimensional inspection of the product involved in the complaint could not be conducted since the product was not received at our facility.The lot number provided in this complaint is not a valid lot number for product 2416.No corrective action can be established at this time since the device sample or a picture of it is not available for evaluation.Customer complaint cannot be confirmed based only on the information provided, to perform an investigation and determine the source of defect reported it is necessary to evaluate the sample involved on this complaint.An attempt to duplicate the failure mode was made but at the time there is no inventory of the involved product code available at the facility nor is being manufactured at the time.If device sample becomes available at a later date this complaint will be re-opened.
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Manufacturer Narrative
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(b)(4).The catalog number has been corrected to 2414.The device history record of batch number 74k1401208 has been reviewed and no issues or discrepancies were found which could potentially relate to the reported complaint.The dhr shows that the product was assembled and inspected according to our specifications.The actual sample was not available; however, the customer returned a representative sample for evaluation.A visual exam was performed and no defects were observed.Complaint verification testing could not be performed as the actual complaint sample was not returned for analysis.The customer returned a representative sample only.The representative sample was visually examined with no defects or anomalies observed.A dhr review was performed on the lot number reported with no evidence to suggest a manufacturing related cause.Therefore, the potential cause of kinked tubing could not be determined based upon the information provided and without the actual complaint sample.
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Event Description
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The customer alleges that the tube is crimping/kinking at the column.No patient harm reported.
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Search Alerts/Recalls
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