The carefusion failure analysis technician examined quantity (3), unused, 3100a patient circuits p/n: 773996, lot: 0000756822 and found no problems.Removed and closely examined the heater wire from one of the returned patient circuits and could find no issues.The customer¿s complaint that glue is separating from the heater wire could not be duplicated.To determine what caused the problem depicted in the customer¿s photo, the original patent circuit would need to be delivered to the failure analysis lab.Finding/root-cause: could not duplicate, glue is separating from the heater wire, complaint allegation.
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