Hill-rom received a report from the account stating on (b)(6) 2015 the patient had flap surgery, on the event of (b)(6) 2015, the light flickered due to a storm and the nurse did not notice the bed had not come back on.The patient had laid on the bed for 5 hours before they realized it was not working.The plastic surgeon felt the flap surgery failed due to the bed not working properly and the patient had received a deep tissue injury that required another flap surgery on (b)(6) 2015.The bed was located at the account.This report was filed in our complaint handling system as complaint (b)(4).
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