Caller alleging discrepant inratio value.Patient's therapeutic range 2.5 - 3.5 (b)(6) 2015 coaguchek inr = >8; inratio inr = 4.9; lab inr = 9.8 a couple of minutes between the coaguchek and inratio.Lab draw performed 30 minutes after inratio.No hospitalization.Based on the lab result of 9.8 on (b)(6) 2015, physician withheld coumadin and recommended patient self tester eat some spinach.Patient self tester resumed coumadin on (b)(6) 2015 at 10mg.Patient has used his inratio 2 test 2x since reporting the discrepancy.On (b)(6) 2015 he tested on his inratio and the result was inr = 1.6.Within a couple minutes he had als.O tested on his coaguchek and obtained an inr = 1.4.The second time the customer used his inratio to test was (b)(6) 2015 inratio inr = 1.7, no comparison was made on the coaguchek that day.No additional information provided.
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Investigation conclusion update: it is indicated that the product is not returning for evaluation.Since the product associated with the complaint was not returned, a review of in-house testing was performed.In-house testing results met both accuracy and strip repeatability criteria.After reviewing all historical in-house testing for lot 357499, no product deficiency was found for this lot.Although a relevant nc was noted in the batch record, it did not affect the final release specifications.There is no indication of a product deficiency and additional corrective actions were not required.Since the meter was not returned, the impedance curve associated with the discrepant result could not be analyzed for characteristics of a weak-slope change.An impedance curve with a weak-slope change has been identified in capa-(b)(4) to contribute to a potential discrepant result.Root cause is unable to be determined at this time without product return.Capa-(b)(4) was initiated to investigate the cause of highly discrepant results.Further investigation into this issue is being performed under capa-(b)(4).
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