Investigation - evaluation: a review of the complaint history, trends and instructions for use (ifu) was conducted during the investigation.The device is shipped with an ifu listing the indications for use, contraindications, warnings, precautions, and the correct deployment procedure: the ifu also recommends using a cook lunderquist extra stiff wire guide (les).Use of this specific wire guide could prevent/reduce this failure mode from occurring and/or reduce the probability of the worst case severity occurring.A lunderquist wire was used.The image of the explanted graft was reviewed, no notable observations regarding the quality of the product were noted.The complaint device was not returned therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.Review of the lot history shows no nonconforming events which could contribute to this failure mode.In this case, the top cap was difficult to deploy, resulting in the need for open repair.The sales rep arrived during the deployment and saw that the doctor had removed both trigger wires at the same time, which is against the ifu and proper event sequence.If both are removed simultaneously, there is nothing to hold the graft in place while removing the top cap, making it very difficult to finish the procedure.Therefore, the root cause of this complaint is user error through not following the ifu.During the deployment the doctor had removed both trigger wires at the same time, which is against the ifu and proper event sequence.If both are removed simultaneously, there is nothing to hold the graft in place while removing the top cap, making it very difficult to finish the procedure.Based on the information provided, no product returned and the results of our investigation, the root cause of this complaint is user error through not following the ifu.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
|