The device was not returned for an evaluation.However, the customer was able to provide copies of the mixcheck report, which provided details about the compounding process for the orders.The mixcheck report provided by the customer showed the compounder operated as designed and messaged the user that the ingredient was possibly underweight and the overall final bag weight was outside of the recommended +/-3%.Additionally, a manufacturing review was performed and found no nonconformances in relation to the manufacturing of this device.Based on the evaluation of the mixcheck report and the customer's report, the cause of this event has been determined to be user error.The exactamix operator manual warns: it is important to print a mixcheck report for every order, then have a pharmacist review and approve the entire report.The compounder software is not intended to replace the professional judgment or knowledge of a pharmacist or pharmacy technician.This event is logged under complaint file number-(b)(4).
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The customer contacted baxter technical services to report they had 1 bag, created on an exactamix compounder, which completed delivery 45 minutes earlier than expected during patient infusion.The customer stated the mix-check report for this patient indicated the bag was underweight and outside the acceptable range.This was missed by the staff and the bag was released from the pharmacy.No report of patient injury or adverse events.No additional information is available at this time.
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