The autopulse platform ((b)(4)) was returned on 7/8/2015 to zoll for evaluation.Investigation results are as follows: visual inspection was performed and the reported problem of the rubber piece of the load sensor separating from the platform was observed, thus confirming the customer's reported complaint.The load plate cover santoprene needed to be replaced.From the condition of the platform, the damages appear to have been caused by normal wear and tear (autopulse manufactured 5/2011).No other damages to the autopulse platform were observed.The platform was functionally tested and during testing with a large resuscitation test fixture (equivalent to 250 pound patient), the autopulse platform displayed a user advisory (ua) 2 (compression tracking error) message.In addition, the platform underwent load cell characterization testing and further inspection identified that both load cells were defective and not functioning correctly.Unrelated to the reported complaint, the clutch plate needed be deburred as a result of the sticky spool shaft.Following replacement of both load cells and deburring the clutch plate, the platform passed all final functional testing.A review of the archive was performed and no user advisory or warning messages were observed on the reported event date of (b)(6) 2015.Based on the investigation, the parts identified for replacement were the load plate cover santoprene and both load cells.In summary, the reported complaint of the rubber piece of the load sensor separating from the platform was observed and is attributed to wear and tear.The load plate cover was replaced to remedy the reported problem.Unrelated to the reported complaint, the platform displayed a ua2 during functional testing as a result of both load cells being defective.Following replacement of the load cells, the platform passed functional testing.Following service, the platform passed all testing criteria.
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It was initially reported that on (b)(6) 2015, during a training it was observed that the rubber piece on the load sensor separated from the autopulse platform.No patient involvement was reported.No further information was provided.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the autopulse platform displayed a user advisory (ua) 2 (compression tracking error) message.Although the customer did not report this, ua 2 is considered a reportable malfunction.
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