The device was received for evaluation, and was assessed by welch allyn product service and welch allyn engineering.No systemic issue was identified as a result of this investigation.A loose fuse cap prevented the device from charging properly.Once the fuse cap was seated, the device charged as intended.No design issue or component issue was identified with the device.A review of the device directions for use (dfu) identified that instruction is provided to the user for checking the fuse and fuse cap in the event of failure to charge the device, and that the dfu provides instructions for fuse replacement.Based on this information, no further action is required.
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