The autopulse platform (s/n (b)(4)) was returned to zoll on 07/15/2015 for evaluation.Investigation results as follows: visual inspection of the returned platform was performed and found that the power button was missing and the power bracket was broken, thus confirming the customer's reported complaint of the on/off button falling off.The top cover, front enclosure, bottom enclosure and battery compartment were cracked, possibly as a result of being dropped.In addition, it was observed that the autopulse lifeband was falling off because it was unable to lock in place.The channel roller assembly was found to be at fault.A review of the platform's archive was performed and no user advisories or warnings were observed on the reported event date of (b)(6) 2015.The platform was functionally tested, however the customer's reported complaint was unable to be reproduced.The lcd screen was observed to be working properly and the autopulse platform was able to power on/off without any problems.The platform passed all final testing.Based on the investigation, the parts identified for replacement were the top cover, front enclosure, bottom enclosure, battery compartment and the channel roller assembly.In summary the customer's reported complaint that the on/off button was missing was confirmed through visual inspection.The customer's reported complaint of the lcd display not working properly was not confirmed as the display functioned properly during testing.The additional physical damages found during visual inspection are unrelated to the reported complaint.The platform is a reusable device and therefore, these types of physical damages can occur due to normal wear and tear and/or physical abuse.After replacement of the parts identified during investigation, the platform passed all final functional testing criteria.
|