This complaint is reportable on the basis of the reporting precedence established for this product family for deployment issue resulting in exposed stent being removed from pt with the delivery system regardless of the pt outcome.This complaint is in relation to an evo-20-25-15-e device of lot number c916932.The complaint issue was reported as follows: "customer had a problem during the deployment of esophageal evolution stent as the stent did not open completely, and still attached to the delivery system after removing the stylet and then he tried step by step to withdraw the system till he got it out and finally he put another one in".Lab eval held: july 22, 2015.On eval of the returned device, it was noted that the stent was returned partially deployed with the stent protruding from the sheath.The stent was manually deployed by the cirl research & development engineer and it was noted that the stent was loaded correctly, and also the stent suture was correct.No issues were noted with the stent.Upon further review of the dismantled device, it was noted that the pert to cannula joint ((b)(4)), and cannula to cannula joint ((b)(4)) had failed.However, the cirl research and development engineer commented that there was evidence of glue present for both joints.A definitive cause for the reported issue was unable to be determined as the actual use conditions could not be duplicated in the lab setting.However, the cirl research & development engineer ((b)(4)) commented that a possible cause of the joints failing could be due to excessive pressure, and force applied to the device.Another possible cause may have been that it was a tortuous anatomy.The customer complaint was confirmed as the cannula to cannula joint had failed.A review of the mfg records for the evo-20-25-15-e device of lot number c916932 revealed no discrepancies that could have contributed to this complaint issue.A pert to cannula compression test was completed on a rep sample of the batch and no issues were noted.Prior to distribution all evo-20-25-15-e devices are subjected to a visual inspection and functional checks to ensure device integrity.There is a specific production check as per (b)(4) to deploy the stent approx 50% and recapture it to ensure it functions correctly.Pt outcome was requested, but has not been provided to date.Complaints of this nature will continue to be monitored for potential emerging trends.
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