Livanova (b)(4) manufactures the centrifugal pump console.The event occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova field service representative was dispatched to the facility to investigate.The service representative was able to reproduce the reported issue.The touch screen was replaced to resolve the issue and a recalibration was performed.The unit was functionally tested and returned to service.No further issues have been reported for this unit.Further investigation could not be performed, as the customer scrapped the defective touch screen.Considering the manufacturing date of the pump, it is likely that the touch screen falls under rci (b)(4).However, an exact root cause could not be determined.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.Scrapped by customer.
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