Customer was having trouble with chemistry tests being run on the analyzer.The fse arrived at the facility the same day and did repairs on the analyzer.The fse had to order a frost sensor and was going to return on 07/17/15 to finish the repairs on the analyzer.The siemens field service engineer (fse) put the atlas analyzer on through mode so that customer could use the uf 1000i but a sign was placed on the atlas not to use the instrument because repairs were still being done on the analyzer.Customer should not have run patient samples without running qc and when repairs were still being done on the analyzer.Customer stated that all urine samples had been discarded and were not rerun.Some of the patients were in the er and they had been discharged from the facility.No new samples were collected.Customer confirmed that there was no harm to patients due to this event.Customer indicated that analyzer had been repaired (new power supply cable circuit board and sampler probe assembly installed) and it's operational.The event is occurred due to an operator error.
|