Mfg site eval: samples received: 1 open pouch.Analysis and results: there are no previous complaints of this code batch.A (b)(4) units of this code batch, there are no units in stock.Received one open and empty sample, there are no needle nor thread inside.The open sample received were checked and there are no marks of needle observed, therefore there was not suture inside the pack.This mistake was probably produced during the automatic packaging step in the mfg line.Reviewed the batch mfg record, this product had a normal process and the results during the process fulfilled oem requirements.Taking into account that no other customer complaints have been received of this code batch, it is considered that this is an isolated unit.Final conclusion: complaint is justified.Corrective/preventive actions: this complaint will be included in the analysis of trending, and corrective action will be open if applies.Corrective/preventive actions: this complaint will be included in the analysis of trending, and corrective action will be open if applies.
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