(b)(4).We received one unused easypump ii lt 270-27-s, a opened primary packaging and a picture from our customer.First, the received picture was taken to a visual inspection.By means of that picture an evaluation of the complaint is not possible.Further on, the unused sample and the opened primary packaging were taken to visual inspection.We received the following: one unused easypump ii lt 270-27-s, mat.-no.(b)(4), batch 14l15ge222.One opened primary packaging of easypump ii lt 100-50-s, mat.-no.(b)(4), batch 14l01ge261 if the customer received that unused sample (easypump ii lt 270-27-s, mat.-no.(b)(4), batch 14l15ge222) in this unopened original primary packaging (of easypump ii lt 100-50-s, mat.-no.(b)(4), batch 14l01ge261), we consider the complaint justified.The combination of received sample and received primary packaging is not in accordance with our requirements.We have informed our manufacturer accordingly.A follow-up report will be provided after the statement is available.A review of the batch and manufacturing records revealed no abnormalities or nonconformities.
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