A customer reported in (b)(6) that their thinprep 5000 processor autoloader etched a wrong id onto a slide.The customer processed the sample a second time and it processed correctly.No pt recall was required as a result of the error and no further instances of misprints were reported.Hologic technical service asked the customer to keep the vial and the slide for investigation purposes.Hologic's field service engineer confirmed and reproduced the error.Found the most likely cause of the error being a poorly printed additional barcode label applied to the vial by the general practitioner being read instead of a laboratory applied label.Instrument is operational.This is considered a reportable event since the thinprep 5000 processor did not perform as intended and this could potentially lead to a misdiagnosis or delay in diagnosis.
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