Livanova (b)(4) manufactures the s5 roller pump.The event occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).Through follow-up communication with the facility biomedical engineer, livanova (b)(4) learned that the customer planned to order a new touch screen and perform a replacement.Further investigation of the touch screen was not possible, as the parts replaced by the customer were not returned.Additional communication with the customer revealed that the defective touch screen was scrapped and there have been no further issues.Pictures of the kapton-tail connection date-code could not be procured.As an investigation could not be performed, a root cause was not determined and corrective actions were not identified.A review of the dhr did not identify any deviations or non-conformities relevant to the reported issue.Self-service performed by the customer.
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