Integra has completed their internal investigation on (b)(6) 2015.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaints history.Results: evaluation of returned device; reason for return is not confirmed, unit tested with good amperage but motor was mildly corroded.Dhr review; device history record reviewed for s-143 manufactured 01-29-2010 show no abnormalities relate to reported incident found.This device passed all required inspection points with no associated mrr¿s, variances or rework.This device was last serviced in may of 2015 for "not calibrating" complaints history; a two year look-back in trackwise for this reported failure and related to "issues with power " for this product id shows that (b)(4) complaints were received including this case.Conclusion: in summary the end users reason for return could not be duplicated as the returned unit passed all functional testing requirements.
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