The customer did not provide reference results for comparison.The accuracy of customer's results could not be determined without additional information.It is indicated that product is not returning for evaluation.Since the product associated with the complaint was not returned, the testing history for lot 365429a was reviewed.Retain strip testing results met both accuracy and repeatability criteria.The product performed as expected and no product deficiencies were observed.The release specification is within the calculated confidence interval of the percent flier rate for complaint investigation testing.A review of the manufacturing records for the lot did not uncover any non-conformances.The lot meets release specification.Customer's technique issue and sample interference cannot be ruled out as a root cause for reported discrepant results.Unable to determine root cause from the information provided by the customer.Based on the information available, there is no indication of a product deficiency.
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