As an investigational approach, nakanishi inc., (b)(4) (manufacturer) examined the dhr for the device (n5000, (b)(4)).Nakanishi concluded that no problems had occurred during manufacturing and testing of the subject device, as evidenced in the dhr.Nakanishi contacted the distributor ((b)(4)) to obtain the information about service history of the device, because nakanishi considered the possibility from many years of experience that the headcap had not been firmly fixed at the time of cartridge replacement, since the n5000 device has a replaceable cartridge in the head.According to (b)(4), the device was purchased (b)(6) 2014 and repaired twice (in (b)(6) 2014 and (b)(6) 2015).And the cartridge was replaced in the service.Serial no.Of original cartridge : (b)(4).Serial no.Of the cartridge at the time of event : (b)(4).Nakanishi will send an ai request letter to bsa and continue the investigation.
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