A customer reported in (b)(6) that their thinprep 5000 processor autoloader etched a wrong vial id onto a slide.The customer processed the sample a second time and it processed correctly.Hologic's technical service engineer (tse) confirmed that the chain of custody was not affected as the error was caught by the customer.Hologic's technical service engineer (tse) suggested this may be caused by the vial lift and spin causing the vial to tilt during reading or poor quality labeling.A hologic's fields service engineer (fse) was dispatched to customer site to verify set vial lift and spin set ups.Fse confirmed but was unable to reproduce the error.Fse confirmed that no patient received an incorrect diagnosis as a result of this incident.Verified and adjusted instrument vial lift and spin.Processed samples to confirm operation, instrument operational.This is considered a reportable event since the thinprep 5000 processor autoloader did not perform as intended and this could potentially lead to a misdiagnosis or delay in diagnosis.
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