It was reported that a flexible arm of metrx couldn't be connected.More specifically, flexible arm support assembly could not connect with bed rail.The product came in contact with the patient.No patient complications were reported.The event extended the surgery for more than 60 minutes.Surgeon's comment: the flexible arm support assembly was stiff from the time of purchase and the flexible arm broke at the second surgery.The event was the most probably due to lack of item inspection at shipping.Sales rep's comment: the connecting part with bed rail was reportedly stiff from the first surgery.Malfunction of the flexible arm assembly cannot be helped as screws inside probably got jammed by force applied from outside.Flexible arm support assembly was stiff when it was connected onto bed rail for the first time after delivery.So the surgeon determined it to be a defect from the time of delivery.Sales rep was not present at the time of delivery.The surgical time extended for 60 minutes.It reportedly resulted because of the delay at the start of the surgery.
|