System was used for treatment.A batch record review was performed for lot d310.There were no non-conformances.This lot met all release requirements.The uvadex lot number was not provided as it was not administered.However, a review of all uvadex lots manufactured since january 2013 was performed.No trends or noncoformances related to the complaint were noted.Trends were reviewed for all complaint categories and no trend was detected for drive tube leak/break or damaged parts/ components.However, corrective and preventive actions have been initiated for drive tube leak/breaks and damaged parts/components.Service order (b)(4) was completed: service engineer cleaned blood, replaced centrifuge leak strip and upper drive tube bearing clip and performed system checkout procedure successfully.The assessment is based on information available at the time of the investigation.No product was returned by the customer for investigation, therefore it could not be determined if the specific product met specification.Complaints are monitored through tracking and trending.If a trend is detected, further investigation will be conducted through the capa/continuous improvement process.(b)(4).Device not returned.
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