Model Number 722001 |
Device Problem
Device Inoperable (1663)
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Patient Problem
Death (1802)
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Event Date 09/01/2015 |
Event Type
Death
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Manufacturer Narrative
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When investigation is completed a follow up report will be sent to fda.(b)(4).
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Event Description
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Philips received a complaint from a customer that geometry did not respond when they started the system for a cardiac catheterization procedure.They had to shut down the system to get it operating again.This caused a delay in the diagnosis of the patient.The procedure was completed.It was reported to philips that the patient died a few days later.
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Manufacturer Narrative
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Philips investigated this complaint and checked the log files of the day the problem occurred that were provided to the helpdesk for analysis.Research & development checked the logging and noted that the user interface driver was installed by a philips service engineer in the wrong way and that this caused the problems.Following the instructions from the helpdesk the philips field service engineer now installed the software correctly the geometry problem caused a delay in the cardiac catheterization procedure of 11.45 min.Clinical manager of the hospital stated that the incident of the patient expiring was not related to the failure of the system.The patient was in a very bad condition and expired shortly after the procedure (b)(4).
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Search Alerts/Recalls
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