It was reported to the manufacturer by the end user, per the end user (b)(6) (user facility) called (b)(6) ((b)(4) of long term care for joerns) informing him patient had fallen out of bed and required medical attention at local hospital.(b)(6) called customer service to have dolphin pump and mattress swapped for a dflal and existing dolphin pump and mattress put in local storage room until coverlet would be brought up next week.Spoke with (b)(6) (field service technician) after he arrived, was on site within an hour after call came in and did has instructed by (b)(6).Will not put same product under patient, will pick up and returned to warehouse for thorough inspection (b)(4) were entered into our system to have the dolphin control unit and mattress returned to joerns for investigation.The dolphin control unit and mattress were returned on 09/11/2015 and are awaiting investigation.
|