The device history record was reviewed and indicated that the product was release accomplishing all quality standards.Since the sample was not returned, there is not enough evidence to determine what could cause this event.However the pfmea was reviewed in order to identify the possible root causes for the failure hole in catheter.The following potential causes were identified in the pfmea or in addition to this document: machine malfunction, misuse, inspection in process failed or not performed, improper materials selected and/or sharps objects usage with catheter.With the available information it is not possible to confirm an exact root cause for this issue.Corrective actions were not required.Should the sample be returned in the future, this complaint will be re-opened for further investigation.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.As per the procedure, manufacturing performs 100% visual inspection during production, which would identify nicks or cuts in the catheter assembly.This complaint will be used for tracking and trending purposes.
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