Reported event: the reported device is a rio robotic arm, catalog: 203999, serial number (b)(4).The failing part number is a jevin cable guide, catalog 201946.Method & results: device evaluation and results: per gsp 118316, the covers were removed and found the j3 binding was caused by a bend jevin bracket (p/n 201946).Device history review: the dhr for the rio robotic arm was reviewed.The system passed all inspections and was released to the floor.Complaint history review: a review of the catsweb and trackwise complaint databases revealed that there have been 12 other complaints for this issue for other rio system, but none for the referenced serial number.Conclusions: the failure mode was confirmed and attributed to a bent jevin bracket (b)(4).Corrective action/preventive action: as the event did not involve a manufacturing related product problem indicating a non-conformity, adverse trend, or unanticipated hazard, no corrective action is required at this time.
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