On (b)(6) 2015, a phone call was received from the end user/patient alleging a variance between the inratio inr result and the physician's point of care (poc) inr result on the testing date of (b)(6) 2015.On (b)(6) 2015: inratio=3.2; physician's poc=3.6 (time between testing was < 2 hours).Historical inratio results: (b)(6) 2015: inratio=3.1, (b)(6) 2015: inratio=4.6.The patient's therapeutic range was 2.5-3.5.Duing this conversation, the patient mentioned that she was hospitalized for a week recently due to a bleeding ulcer.During the hospitalization, she received blood transfusions.The patient was unable to proved the date or or approximate date of the hospitalization.Though requested, no additional information could be provided by the patient.
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Investigation/conclusion: it is indicated that the product is not returning for evaluation.Since the product associated with the complaint was not returned, a review of in-house testing history for the lot was performed and the testing met release criteria.The product performed as expected and no product deficiencies were observed.The manufacturing records for the lot were reviewed and the lot met release specifications.Based on the information available, there is no indication of a product deficiency and no corrective action is required.
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