The customer service representative troubleshooted with the customer at the date of the event and found that the pump sounded fine, and the piece of plastic on the flange assembly located inside the flange assembly just above the part where the tubing is attached had a piece of plastic sticking out.The customer service representative sent complimentary flanges to the customer.The customer was also referred to go see a location consultant to have the flange size checked.On (b)(6) 2015, the customer service representative contacted the customer to follow-up with the flanges that the customer service representative had sent the customer.The customer was happy about the flanges that the customer service representative had sent the customer, and the customer stated that the customer did not have any issues or concerns.
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