The customer contacted the (b)(6) center (ccc).The customer stated that quality controls were within range at the time the discordant result was obtained.A siemens customer service engineer (cse) was dispatched to the customer site.After evaluation of the instrument and instrument data, the cse performed a total service call.The cse lubricated the sample syringe and ran quality controls in replicates, which resulted within range.The cse also adjusted the sample probe calibration to cuvette bottom for dilutions.A precision study was performed post service, with acceptable results.The cause of the discordant, falsely elevated ca 15-3 result is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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A discordant, falsely elevated cancer antigen 15-3 (ca 15-3) result was obtained on one patient sample on an advia centaur xp instrument.The discordant result was not reported to the physician(s).The sample was repeated on the same instrument and an alternate advia centaur instrument, and both resulted lower.The corrected result was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely elevated ca 15-3 result.
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