Manufacturing site evaluation: samples received: none.Analysis and results: there are no previous complaints of this code batch.(b)(4) units were manufactured and distributed ,there are no units in stock.Received one picture (visual inspection) which shows that inside a novosyn pre-printed box labeled as c0068557 (novosyn violet 1 (4) 90cm hr40s) with batch 115075 there are (b)(4) pouches of the reference (b)(4) (novosyn violet 2/0 (3) 70cm hr26) with batch 115074.Note pictures are not attached to this file.Products traceability has been checked and it has been determined that this mix-up took place in the manufacturing line in the packaging area.Both products were packed in the same line and same day one after the other.Line clearance was not correctly done.Final conclusion: complaint is justified, taking into account that the box contains wrong product inside.Actions on distributed product of this reference/batch: sent a credit note for one box of product as a compensation to the customer.Final conclusion: there is an improvement project lean_01_2012 that includes the analysis of the origin of all possible mix-ups and implementation of actions.One of the actions included in these projects is automatic packaging.This would avoid that units of another reference are packed.
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