One (1) elevator #301 (pn 09-0257, lot#656220, manufacture date: october 1999) was returned without original packaging for a broken tip.The manufacturing history was reviewed and no non-conformances associated with this lot of parts were identified.The elevator was visually evaluated and a small portion of the tip was found to be fractured.The broken tip fragment was not returned.The elevator shows signs of normal wear from typical extended use.The most likely cause of the complaint was operation of the instrument outside of the intended use, resulting in failure.
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