Integra has completed their internal investigation on 01/06/2015.The investigation included: methods: evaluation of actual device review of device history records review of complaints history results: device history record reviewed for this product id (10244) lot #157 manufactured on september 29, 2015 show no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated mrr¿s, variances or rework, see below.The following work orders encompass the devices manufactured with this lot code, see below.No service history is on file for this device.A two year look back in trackwise for this reported failure and or related to "post rotates and toggles during surgery " for this product id shows that 4 complaints were received including this case.No new design or manufacturing trends have been identified conclusion: in summary, upon further investigation into the customer¿s complaint, engineering noticed the s.F.Clamp subassembly (p/n 4088021) was not functioning properly as designed.The s.F clamp subassembly primarily comprises of two.75 serrated clamps (p/n 4044011), which lock together when the handle is placed in the locked position.In the locked position, the starburst teeth do fully engage with no visible gaps present and the handle does not align parallel to the field post.In the unlocked position with the application of force on the clamp¿s handle, the starburst teeth do fully engage as well and the handle remains unparalleled to the post, yet the cam body (p/n 4047011) does not fully sit on the bushing (p/n 4103011) between the.75 serrated clamp and cam body as it should.A dysfunctional, likely bent, internal component within the.75 serrated clamp assembly is likely the main cause for the s.F clamp subassembly not properly tightening onto the field post.The cam body is supposed to fully sit on the bushing at all times in both locked and unlocked positions.The handle should always remain parallel to the field post when fully rotated to either end.The handle should only have the ability to rotate between 0° and 180°, even with the application of force.Capa has been issued to address the non-conformance above, and to help determine the actual root cause and adopt measures to help prevent any future reoccurrences.
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