The customer's daughter called and reported that the customer obtained a result of 6.4 inr on her coaguchek xs meter (serial number (b)(4)) while the lab obtained a result of 3.0 inr on their coaguchek meter (unknown serial number).The results were taken 69 minutes apart and separate fingers were used for each test.The customer's daughter is not sure of the customer's therapeutic inr range and she stated they are currently waiting for a call from the doctor as to whether or not there will be any change in the customer's warfarin dose.She also reported that the customer's finger had to be squeezed to get the blood out.No special or unusual diet was reported.The customer is currently fine and does not have any bruising or bleeding at this time.The suspect product was requested to be returned and replacement was sent.The customer returned the strips, and the investigation of the customer strips and the retention master lot of strips showed that all inr values were within the specified maximum difference between measurements.
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