The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.A lot history review (lhr) review is not possible, as no manufacturing lot number has been provided by the complainant.The device has not been returned to the manufacturer, at this time, for evaluation.Device not returned.
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The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.The following were reviewed as part of this investigation: patient severity, trend analysis, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the complaint of a hole in the package was confirmed, but the cause is unknown.One unopened hemostar kit as returned for evaluation.The seal around the entire kit is complete and no gaps are visible in the seal area.The breach is a 1mm x 1mm v-shaped hole, which is located 7.4cm from the left side of the tyvek side of the pouch and 18.0cm from the bottom side of the tyvek.The material between the open or upper end of the v-shaped hole was crumpled, which indicates that something caught the tyvek and pushed the material aside, creating a hole.The tyvek material points inward at the hole, indicating the hole was created from the outside.Two parallel 7cm long impressions that were 7mm apart were found on the external surface of the tyvek side of the pouch 6cm from the hole.The packaging engineering manager indicates that something caught the tyvek and pushed the tyvek aside causing the hole.The source or cause of the hole is unknown.It is possible that the damage occurred during storage or handling at the complainant facility or from shipping.The cause of the complaint could not be verified based on the evidence found on the package.
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