(b)(4).It was reported that smarttouch thermocool catheter could not deflect during the procedure.Upon receiving, the catheter was visually inspected and it was found that tip lumen had a metal exposed.An x-ray image was taken from the area and it was noticed that the t bar was slid down getting caught and exposed at tip lumen.This condition may contribute due to the fact that the t-bar is applying stress at that point.Per the event reported the catheter was tested for deflection and the catheter failed due to the t bar was slid down from their place.The device history record (dhr) was reviewed and no anomalies were found related to this complaint.In addition, the dhr review verifies that the device was manufactured in accordance with documented specification and procedures.The customer complaint has been verified.A corrective action was created to address the t bar issue.
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